Legal notice

Privacy Policy

Teri Meri Coffee (“Teri Meri Coffee”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or make a purchase through terimericoffee.com (the “Website”).

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use our Website, place an order, create an account, contact us, or otherwise interact with us, we may collect the following information:

Information you provide to us

This may include:

  • Full name

  • Email address

  • Mobile/telephone number

  • Billing and shipping address

  • Order and purchase information

  • Information you provide when contacting customer support

  • Marketing preferences and communication preferences

We only request information that is reasonably necessary for the relevant purpose.

Payment information

Payments made through our Website may be processed by third-party payment service providers.

We do not intentionally store your complete debit card, credit card, UPI, banking, or other payment credentials on our own systems. Payment information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy policy and security practices.

Automatically collected information

When you visit our Website, certain technical information may be collected automatically, including:

  • IP address

  • Browser and device information

  • Operating system

  • Pages visited

  • Referring pages or sources

  • Website activity and interactions

  • Approximate location information derived from technical data

  • Cookies and similar technologies

This information may be used to operate, secure, analyse, and improve our Website and services.

2. How We Use Your Personal Data

We may process your personal data for purposes including:

  • Processing and fulfilling your orders

  • Processing payments

  • Arranging delivery and shipping

  • Communicating with you about your order

  • Providing customer support

  • Responding to your questions and requests

  • Managing your customer account, where applicable

  • Preventing fraud, misuse, and security incidents

  • Maintaining and improving our Website

  • Understanding Website usage and customer behaviour

  • Sending marketing communications where you have provided the necessary consent or where otherwise permitted by applicable law

  • Sending relevant service or transaction-related communications

  • Sending abandoned-cart or abandoned-checkout reminders where permitted by applicable law

  • Complying with applicable legal, tax, accounting, regulatory, and other obligations

We aim to use personal data only for specified and legitimate purposes and only to the extent reasonably necessary for those purposes.

3. Marketing Communications

If you choose to subscribe to our marketing communications, we may use your email address and/or mobile number to send you information about:

  • Teri Meri Coffee products

  • New launches

  • Offers and promotions

  • Discounts

  • Recipes and coffee-related content

  • Events and brand updates

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications does not necessarily stop essential transactional communications relating to an order you have placed with us.

4. Abandoned Cart and Checkout Communications

If you begin a purchase and provide your contact information but do not complete the transaction, we may send you a reminder relating to your abandoned cart or checkout where permitted by applicable law.

These communications are intended to help you complete a transaction you initiated and may contain information about the products you had added to your cart.

Receiving an abandoned-cart communication does not automatically mean that you have been subscribed to our general marketing mailing list.

5. Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, analytics technologies, and similar tools to:

  • Keep the Website functioning properly

  • Remember your preferences

  • Maintain shopping-cart functionality

  • Understand how visitors use our Website

  • Measure Website performance

  • Improve our products and services

  • Support advertising and marketing activities, where applicable

Some cookies may be placed by third-party service providers that provide functionality, analytics, payment, advertising, or other services to us.

You may be able to control or disable certain cookies through your browser or device settings. Disabling certain cookies may affect the functionality of parts of the Website.

6. Shopify and Third-Party Service Providers

Our online store is powered by Shopify. Shopify and other service providers may process personal data on our behalf or as otherwise applicable to their respective services.

We may share relevant personal data with service providers where reasonably necessary to operate our business, including:

  • Shopify and Website technology providers

  • Payment processors

  • Shipping and logistics providers

  • Customer-support providers

  • Email and communication service providers

  • Analytics and Website-performance providers

  • Advertising and marketing technology providers

  • Fraud-prevention and security providers

  • Professional advisers and service providers

These parties may process personal data only for the purposes for which they are engaged or as otherwise permitted by applicable law.

7. Sharing of Personal Data

We do not sell your personal data as a standalone commercial product.

We may disclose personal data where reasonably necessary to:

  • Fulfil an order

  • Process a payment

  • Deliver products

  • Provide customer support

  • Operate and secure our Website

  • Conduct analytics and marketing activities

  • Comply with legal or regulatory requirements

  • Protect our rights, property, customers, or Website

  • Prevent fraud or other unlawful activity

Where appropriate, we seek to ensure that third parties handling personal data on our behalf are subject to suitable contractual or other safeguards.

8. International Processing

Some of our technology and service providers may process or store information outside India.

Where personal data is processed outside India, we will do so subject to applicable Indian law and any restrictions or requirements imposed by the Government of India.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by law.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal, tax, accounting, or regulatory obligations.

When personal data is no longer required for a specified purpose and there is no legal requirement to retain it, we will take reasonable steps to delete or anonymise it, as appropriate.

11. Your Privacy Rights

Subject to applicable law and any conditions or limitations prescribed under applicable law, you may have rights relating to your personal data, including the right to:

  • Request information about the personal data we process about you

  • Request correction, completion, or updating of inaccurate or incomplete personal data

  • Request deletion or erasure of personal data where applicable

  • Withdraw consent where processing is based on consent

  • Raise a grievance regarding our processing of your personal data

  • Nominate another individual to exercise your rights in accordance with applicable law

To exercise a privacy-related right or raise a concern, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Where retention of information is required by law or is otherwise permitted under applicable law, we may retain the relevant information notwithstanding a deletion request.

12. Withdrawal of Consent

Where we process your personal data on the basis of consent, you may withdraw that consent by contacting us or using the relevant mechanism made available to you.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Withdrawal of consent may also affect our ability to provide certain services where the relevant processing is necessary to provide those services.

13. Children's Privacy

Our Website is not intended to knowingly collect personal data from children in circumstances where parental or guardian consent is required under applicable law.

We do not knowingly use personal data for targeted advertising directed at children in circumstances prohibited by applicable law.

If you believe that a child has provided personal data to us in circumstances where appropriate consent was not obtained, please contact us.

14. Data Accuracy

We ask customers to provide accurate and up-to-date information when placing orders or communicating with us.

If your personal information changes or you believe information we hold about you is inaccurate, please contact us so that we can correct or update it where appropriate.

15. Grievances and Privacy Requests

If you have any questions, concerns, complaints, or requests regarding the processing of your personal data, please contact:

Teri Meri Coffee
Website: terimericoffee.com

We will review and respond to privacy-related requests and grievances within the period required under applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws and regulations.

When we make material changes, we may update the “Last Updated” date above and, where appropriate, provide additional notice.

We encourage you to review this Privacy Policy periodically.

17. Governing Law

This Privacy Policy is governed by the laws applicable in India.

Any matters relating to personal data will be handled in accordance with applicable Indian data-protection and privacy laws, including the Digital Personal Data Protection Act, 2023 and applicable rules and regulations made thereunder, to the extent applicable.

Teri Meri Coffee

Website: terimericoffee.com